Refund Policy

At Nieve, we offer high-quality jewelry and strive to provide our customers with a satisfying shopping experience. If for any reason you are not satisfied with your purchase, we offer a refund policy to ensure our customers are completely satisfied.

1. Return and Refund: If for any reason you are not satisfied with your purchase, you can return the product within 30 days from the date of purchase. The product must be in its original and unused condition. Once we receive the returned product, we will offer you a full refund or exchange for another product. Please note that shipping costs are non-refundable.
2. Return Process: To process a return, you must contact our customer service within 30 days from the date the product is delivered. Our team will provide you with a return authorization number and tell you how to send the product back. It is important that you include the return authorization number on the return package so that we can process your request quickly and efficiently.
3. Exceptions: There are some products that cannot be returned or refunded. These include personalized or custom-made products. If you have any questions about whether a product can be returned, please contact our customer service team for more information.
4. Refund Term: Once we receive the returned product and the refund request has been processed, we will notify you by email. The refund will be made within 7 to 14 business days through the same payment method you used to make the purchase.

We hope this refund policy clarifies any questions you may have. If you need more information, do not hesitate to contact our customer service team.